Customer Advisor in Bucuresti

Schedule: Monday – Friday, between 08:00-01:00 (2 shifts)

Why join us 

Do you want to develop your career in financial technology? Then come join our dynamic team in Bucharest. We are recruiting Customer Advisors for our Client, one of the most reliable brands in FinTech. Each day will bring you new experiences and you will acquire communication skills in digital.

Your mission at Webhelp 

You will work on a project of a financial services and digital payment company, recognised for the innovation it brings to its industry. 

Your mission is to create enthusiasm around the services offered by our Client and to solve with accuracy and efficiency the emerging problems that customers may face. You will ensure excellent service standards and maintain a high level of customer satisfaction while enjoying every day on the job. 

What you will be doing at Webhelp 

As a Customer Advisor, you will:

  • Provide support and information about digital payments (by phone, live chat or e-mail) 
  • Advise customers on the choices they can make 
  • Keep track of customer interactions 
  • Process and manage customer accounts 
  • Help to resolve complaints and propose solutions for customer requests 
  • Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded 
  • Identify secondary (possible or hidden) customer needs and attempt to add value accordingly 
  • Contribute to our Client's brand image and improvement of services 
  • What we are looking for 

    Your natural talent for helping people and your ability to think on your feet will take you far in your journey with us. You are customer-orientated, and you can easily adapt to different types of people. Moreover, you can also multitask, set priorities and manage your time efficiently.

    We’ll be a great match if you: 

  • Are fluent in Portuguese and English 
  • Have an analytical mind and pay attention to details 
  • Have basic PC skills (Microsoft Office is a plus)
  • Demonstrate excellent communication skills 
  • You are proactive and like to work in a team 
  • You appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

    What we offer 

  • Attractive monthly salary package and performance bonuses 
  • Paid training about the project and the company 
  • Full-time schedule: Monday-Friday, between 08:00-01:00 (you will work 5 days a week, 9 hours a day with a 1-hour break) 
  • Dynamic work environment that allows you to learn and develop professionally (95% of our promotions are internal) 
  • Who we are 

    Webhelp is a global organization with over 60,000 employees and headquarters in France. We are the main French employer in Romania and the digital hub of the Group. We develop memorable customer experiences and business solutions for some of the most recognized brands. Our goal is to make business more human. 

    From managing social media to payment services, we support our customers so that every stage of their experience is personalised. Our clients are among the most innovative companies in the world, including Samsung, Sephora, Bouygues Telecom, Orange, Vodafone and NN. 

    If this sounds like you, join us in Bucharest!

    Webhelp Romania is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws. 

    Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

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