Customer Care Advisor with English – Work from home in Bucuresti

Why join usDo you want to develop your career in financial technology? Then come join our dynamic work-from-home team in Romania. We are recruiting Customer Care Advisors for our Client, one of the most reliable brands in FinTech. Each day will bring you new experiences and you will acquire valuable skills in digital.Your mission at WebhelpYou will work on a project of a financial services and digital payment company, recognised for the innovation it brings to its industry. Your mission is to create enthusiasm around the services offered by our Client, as well as ensure excellent service standards to maintain a high level of customer satisfaction.What you will be doing at WebhelpAs a Customer Care Advisor, you will:Provide support and information about financial and digital payment services (by phone, live chat or email)Coordinate office activities and operations to ensure efficiency and compliance with company policies / proceduresCreate and update folders and databases with personal, financial and other dataOwn and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceededContribute to our Client's brand image and improvement of servicesWe’ll be a great match if you:Are fluent in English (C1 level)Have a dedicated home officeHave an analytical mind and pay attention to detailsHave basic PC skills (Microsoft Office is a plus)Demonstrate great communication skillsYou appreciate our values of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.What we offerRON 2,000 / month + RON 220 performance bonus / monthPaid training about the project and the companyFull-time schedule: you will work 5 days a week, 9 hours a day with a 1-hour breakPossibility to extend the contract, depending on your performance and our Client’s needsWho we areWebhelp is a global organization with over 60,000 employees and headquarters in France. Webhelp Romania is the digital hub of the Group and one of the main multilingual sites. We develop memorable customer experiences and business solutions for some of the most recognized brands. Our mission is to make business more human.From managing social media to payment services, we support our customers so that every stage of their experience is personalised. Our clients are among the most innovative companies in the world, including Samsung, Sephora, Orange, Vodafone and NN.If this sounds like you, join us from anywhere in Romania!Webhelp Romania is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity or any other classification protected by applicable national laws.

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