Customer Care Associate with German in Bucuresti

Customer Support Specialist with German We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project and a new team, your role as a Customer Support Agent with German will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within the oil&gas industry. Requirements: 0-6 years of Contact Center experience Advanced level of German and English College Degree/Bachelor's Degree Good written and verbal skills Quick learner, patient, customer centric and pay attention to details Excellent data entry, typing skills and understanding of call center environment Basic knowledge of MS Office Tools: Word, Excel & Outlook Ability to de-escalate calls and handle high profile escalations Responsibilities: Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner Log incidents accurately and document all call information according to standard operating procedures Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints Ensure adherence to rules to resolve query and ensure standard operating procedure is followed Keep all company information which includes customer information confidential and secured Ensure compliance to all company policies and procedures What we offer: Great opportunity to work for one of the biggest brands in the world in a unique work environment; Great career opportunity with a leading international outsourcing company; Personal development in a multinational working environment through nice extracurricular activities with the team; Professional development through a variety of training programs (hard/soft skills); Competitive salary with attractive set of social benefits;

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