Employees of the Customer Care department will take the following customer service responsibilities:
Communicate and contact with all customers.
Respond to customer emails, message queries and complaints.
Minimize any wait time and provide the most efficient customer service activities.
Ensure a pleasant, smooth and efficient treating of customers.
Work on behalf of the company to resolve customer service issues in a fair and equitable manner to ensure continued customer service efficiency and loyalty.
Cooperate closely with upper management to consider new customer service solutions and adding special sections to the company’s customer service policies.
Participate in and attend customer service training organized by the company management to qualify and develop customer service skills.
