Customer Experience Professional with German in Bucuresti

Innovate to solve the world's most important challengesThe future is what we make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.Are you ready to help us make the future?We have an opportunity for a Customer Experience Professional in our Performance Material & Technologies (PMT) department in Bucharest. Provides support for EMEA customers by handling customer queries / complaints related to repair activities and circuit. Initiates and receives direct customer contact on repairs and advanced services. Provide administrative support for our customers, management and the repair center by using internal tools (SAP, MS Office, Outlook, SFDC, phone system, etc). Must possess a thorough understanding of customer requirements for support as well as the customer's priorities.Customer Experience Professional responsibilities:Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction;Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs;Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible. Determine when appropriate to escalate customer concerns to management;Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution;Administrate/Expedite notifications, orders, monitor through to completion;Function as backup for other team members when required.Qualifications:Business fluent in written and spoken English and German;Bachelor’s degree (or equivalent education or experience in similar roles);Experience working in a customer-facing role will be an asset;Experience in Business to Business customer support and an international environment;Experience with CRM / ERP systems.We offer:A culture that fosters inclusion, diversity and innovationMarket specific training and on-going personal developmentCareer growth opportunitiesExperienced leaders to support your professional developmentDynamic and international work environmentIf this is your dream role, then we'd love tohear from you.We are an equal opportunity employer andvalue diversity at our company. We do not discriminate based on race, religion,color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.We will ensure that individuals withdisabilities are provided reasonable accommodation to participate in the jobapplication or interview process, to perform crucial job functions, and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.


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