Job SummaryThe purpose of the Sales Services Representative role is to create and maintain strong partnership relationships with customers by helping them to succeed. She/He is responsible for processing customer purchase orders, quotes, resolving issues, handling general enquiries, cross referencing, expediting, and communicating with internal teams, customers and sales representatives. She/He serves as a liaison with all parties to enable sales growth. The SSR seeks to achieve customer satisfaction in every transaction, and can play a key role assisting the sales team to identify ‘solution selling’ opportunities. Main responsibilities:a)responsibility for a selected customer group (E+F customers, reseller)Answering customer inquiries (eg delivery date, documents, certificates, price confirmation etc)Order managementQuotes management1rst level technical product supportClose collaboration with local Sales Services teamsb) special customer support via click2chat / online chat support:Product search support + 1rst level technical supportWebshop support (web orders, web quotes)Handling of general inquiries, e.g. availability, delivery datesCandidate profile:Academic: high school qualification, scientific background or business administrationExperience: 5+ years of experience in a fast paced, customer focused environment, experience in lab environment Certifications: chemical and/or life science background preferredLanguage skills (refer CEFR):- French C1, English B2IT Skills: SAP (incl. CRM), MS office:Demonstrates ability to effectively utilize technology platforms including CRM ToolsFor c2c agents: high IT affinitySoft Skills:Highly customer focused as well as proactive and team focusedOutstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end user, and economic buyers)High sense of responsibility and self-starterEager to learn and consistently improve their knowledgeThinks outside the box to advance innovationDevelops better, faster, or less expensive ways to do thingsOpen to other's ideasCustomer focused and motivated to deliver value in every interaction.Quickly and effectively solves customer problems.Thinks through and analyzes complex problems.We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd party non-solicitation policyBy submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitationApply
Customer Facing Support with French in Bucuresti
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