Job Description Enables supports to operations teams to streamline current processesConducts business reviews/ process overviewPerforms benchmark exercise to enhance/ optimize process performanceOrganize/Prepare /Attend governance meetingsAssists/ oversees customer invoicingRecommends internal trainings to increase the level of team’s expertise/ customer focusPrepare/Conduct Satisfaction survey - NPS/ VOCPlays a SPOC role for Dispute Management / REXPlan/Organize customer visit for existing/ prospect customersKeep customers updated on new initiatives/ products / orga changesFacilitate best practice sharing sessions among affiliates Candidate profile +5 years’ experience in SSC, at least 2-3 years in people, customer or project managementGood understanding of finance process streams (O2C, P2P, R2R)Strong customer communication/ negotiation skills/Detail oriented/ Time management/ Team playerLean Six SigmaSAP knowledge20% travel
Customer Relationship Manager in Bucuresti
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