Customer Service Representative with German in Cluj

To improve delivery performance to Emerson customers in the D-A-CH region.

• Part of the European Customer Service team in which you will be responsible for the German speaking markets.

• Answer all incoming calls and you will place orders in the ERP system (JD Edwards).

• First point of contact for external customers and internal departments and deliver a fast and reliable communication and order follow-up.

• Advise our customers on the product range and open orders via telephone and e-mail.

• Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
• Various administration tasks related to customer files.

• Minimum 3 years’ experience in a commercial, customer-focused and international Customer Service team;
• Fluent in German (Advanced level) and English. Knowledge of other languages is an advantage.

• A service minded, conscientious personality with big sense of responsibility

• Initiative taker, team player and multi tasker

• Familiar in working with other cultures

• Accurate, strong organizing skills and good mastering of Ms Office tools (Outlook, Word, Excel, Power Point)

• Technical interest would be an advantage but is not required

• Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.


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