Responsibilities We are handling the Warranty claims / Parts Support / Product Return process: • Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call, Abnormal claim audit, Parts collection issue follow-up & AP declaration; • ASC Parts Support: Parts issue liaison and support, Parts return, Parts claim handling; • Product Return Management: Process the Exchange/ Refund of products; • We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers; • We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures; • You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments; • Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot); • Ability to work with data from multiple systems or sources; • We will need an analytical, confident and ambitious person; • Work ethic and personal time management; Qualifications Minimum qualifications • Very good knowledge of French, C1 • Communicative level of English. • Good MS Office (especially MS Excel) knowledge. • Analytical thinking and ability to learn fast. Encouraged qualifications • Personal culture and client management expertise. • High motivation and ability to learn. What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Customer Service - Senior Process Associate - French in Bucuresti
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