Job Overview
- Manage your customers backlog;
- Follow Customers accounts and help on various issue they may face;
- Quote Customers according to DOA;
- Follow and monitor backlog from order entry to delivery;
- Customer account creation / maintenance;
- New PN creation requests and follow up;
- Follow and solve intercompany issues;
- Organize the good handling of quotes, Part return, Samples shipments;
- Follow customer payment accuracy to help finance team (aging balance);
- Enter / process credit notes on time;
- Processing customer credit cards;
What your background should look like:
- Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce;
- Customer Care experience: 2-3 years’ experience;
- Good communication skills (clear, concise oral and written presentations) and interpersonal skills;
- Fluent in English and French;
- Problem-solving skills;
- Quick learner, capable of adapting to new systems;
- Flexibility to work in an international environment;
Competencies
Values: Integrity, Accountability,Teamwork, Innovation