Customer Service Supervisor. in Bucuresti

/A Day in the Life/gi Handles incoming customer / patient queries via phone or email (regarding product portfolio, price, availability, order status) Place customer orders and claims into SAP Take ownership of unresolved cases and follow-up with appropriate department, manage inventory movements in SAP Close cooperation with Back Office team, Pricing department and Sales team Participating in projects related to ordering and logistics processes implemented in Romania Conduct other tasks upon need to assure outstanding quality of service delivered to customers Provide day-to-day support in Medtronic's Order-To-Cash processes orders. Contribute to the company goals in the areas of customer satisfaction. Must-haves Native Romanian speaker with good written and spoken English skills Ability to handle multiple and complex tasks Customer focused, "take ownership" Strong communication skills (written and oral) with positive approach to others with ability to handle conflicts amicably Accurate, independent, responsible, able to prioritize and work under pressure, team player IT literacy Ability to constantly learn about new products and working procedures and adapt to changing environment Nice to Have SAP knowledge is an advantage Prior experience with customer service / order management Hungarian language We Offer We reward you in the ways that matter most to you. We offer a wide range of benefits and reward programs to recognise the vital role you play in our Mission to transform healthcare.