WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description:Answer customer calls and provide solutionsShould follow the instructions as mentioned in the Process ManualSelf-learning skillsDeliver the goals and targets as per the defined KPI'sDeliver the goals and targets as per defined KPI’sFollow the company policies and procedures under the guidelines aligned by supervisor and managerQualifications: Customer interaction experienceAbility of self-learning on live jobC1 or equivalent level of competency in FrenchTouch Typist with a minimum typing speed of 25 wpm with 85% accuracy (optional)Excellent communication skillsHands on experience of using desktop or Laptop with headset.Comfort in Learning and Using Digital ToolsKnowledge of using Virtual meeting application e.g.; Skype, Zoom or WebExIntermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or LaptopWillingness to work in 24*7 environment..
Customer Service with French in Bucuresti
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