Job Description
MAJOR RESPONSIBILITIES
Act as a single point of entry for all calls and cases related to:
Credit and Underwriting activities include customer service support for providing credit line amounts, requests for increase and statusLaunch activities include customer service support for onboarding, validation calls, special projects and cardsInvoice management activities include customer service support for authorizations, billing management and invoice processingCustomer service activities include support for disputes, account changes, merchant reimbursements and web/portal activitiesCash application and account receivables (A/R) management activities include customer service support for providing invoices, end-user guidance for payment application via portal and researc.]Process and system governance activities to include customer service support for system issues / notices and spamReceiving, updating and/or logging all requestsRouting the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and ResolutionEscalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures ManualQualifications
QUALIFICATIONS:
Outstanding communication skills, both written and verbalDemonstrated ability to handle multiple tasks Excellent time management skillsComputer skills, including typing Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentationHigh school degree or equivalent education. Finance or advanced degree is not requiredMinimum overall SVAR score of 55