Function: Worldwide Renewals Sales & Customer Success Reports To: Manager, Customer Success The Customer Success Manager is a high-touch, customer advocate responsible for ensuring that strategic Veeam customers are successful leveraging Veeam’s solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.ResponsibilitiesWork with the customer through the onboarding phase, ensuring a timely and successful installation.Build strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.Conduct proactive customer/account health checks and escalate matters as requiredHelp drive new case studies and references with assigned customers.Collaborate internally with sales and broader cross functional groups to drive continuous improvement and a superior customer experienceWork closely with the Renewals team to help drive high renewal rates.Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.Act as an escalation liaison between the customer, Veeam Technical Support, and Product Development to help resolve technical issues blocking product adoption.Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.Ensure there is clear and consistent collaboration and communication with the customer’s Veeam Partner.Work from home office or in one of the Veeam Headquarters.Work with customers and Veeam Employees from a remote office location.Traveling up to 20% of working time.RequirementsBachelor’s Degree preferred (a combination of education and experience will be considered);Fluent French & English (reading/writing/speaking);Prior related work experience is required, minimum 2 years experience on a similar role;Experience developing and communicating new ideas and proposals for Customer Success team improvements; Experience working in a post-sales Customers management role; preferably in a remote office role;Project management experience;Experience gathering and analyzing customer success metrics including current usage and key growth stats;Strong business acumen with experience in leading projects in a methodical and goal-oriented manner; Understands virtualization technologies such as VMware and Hyper-V; Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.);Has technical acumen to understand and connect the customers business goals with our product abilities;Demonstrates patience, understanding and empathy in order to effectively manage conflict and concerns;Ability to adapt to changes in roles and responsibilities;Self-starter with a passion for customer success;Effective communicator and presenter- both in person and over digital platforms;Passionate, Curious, Resourceful.In Return You Can Expect:To work with great team members, who are as passionate as you! To have an impact – you will contribute to our growth!To have the autonomy and all you need to deliver the best results!You will learn a lot and your professional development will be a priority!You will contribute to Veeam’ s Culture
Customer Success Manager for France in Bucuresti
Datele de contact vor fi vizibile dupa ce veti aplica!