Customer Success Manager (Multi-lingual) in România

Customer Success Manager

Full time

Immediate start, Remote positions

 

Two exciting opportunities have arisen for Customer Success Managers to join our established team.

 

Responsible for managing key accounts and maintaining fantastic relationships, you will provide the full range of product support to our varied portfolio of corporate clients. Must have European language skills: Romanian, Polish, Spanish, Portugese, German or French preferred.

 

Our ideal candidate will have;

  • Experience of managing customer relationships, ideally in a similar role;
  • Excellent communication skills, with a natural ability to build rapport and a friendly manner;
  • The ability to manage a varied workload with great organisational skills;
  • A results-driven approach and high sense of urgency; 
  • Written and verbal European language skills in addition to English; 
  • The ability work remote ad present themselves professionally from a home office.

We offer a competitive salary, friendly working environment and the chance to work in a progressive business with a good career structure. In-role training and development will be provided.

 

About eDriving

eDriving is a global driver safety management system. Our proven systems reduce road accidents, collisions, injuries and licence endorsements through a patented closed-loop driver behaviour-based safety programme that reduces collisions by up to 67%.

With clients including BT, Royal Mail, Nestle and ASDA, we are the partner of choice for many of the world’s largest and safest commercial driving fleets. Established for over 23 years we have served over one million drivers in 45 languages and 96 countries. Our programme has been recognised through 90+ client and partner awards around the world.

To apply

 

Submit your resume via this online system.

 

Full Job Description – Customer Success Manager

 

Responsible for managing key accounts and maintaining fantastic relationships to our award winning standards, you will provide the full range of product support to our varied portfolio of corporate clients. This involves:

  • Building and maintaining fantastic relationships with a portfolio of key clients;
  • Efficiently responding to incoming enquiries from all channels to include face-to-face, phone, email and online chat;
  • Identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefitting from our services;
  • Swiftly addressing any client concerns, resolving issues in a timely and efficient manner with follow up where appropriate;
  • Conducting data entry, audits, reporting and compliance related to driver and fleet accounts;
  • Proactively developing client relationships to respond to their support needs;
  • Ensuring client retention through the development and maintenance of strong relationships with key decision makers and users within the organisation;
  • Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends;
  • Providing the Product Management team with customer feedback on product issues and improvements needed;
  • This list is intended to be fluid and ever-changing, and may not contain all activities, duties or responsibilities that are required of an eDriving team member.  All employees may perform other duties as assigned or as they become apparent, necessary, or helpful.

Recruiting criteria – we are seeking a candidate who can demonstrate the following skills, abilities and experience,

  • Experience of excellent client account handling, ideally in a similar role or industry;
  • Experience of, and a natural ability to, build rapport and a friendly and helpful manner across all lines of communication, face-to-face, phone, email and online chat;
  • The ability to manage a varied workload with great organisational skills;
  • Excellent attention to detail;
  • Good communication skills and the ability to work as a member of a team as well as independently;
  • The ability to organise own work in order to manage multiple priorities;
  • Good IT Skills with working knowledge of MS Office including outlook and excel;
  • Previous experience of working in an office environment.

Due to the nature of the business, the candidate offered the role will be required to complete a Disclosure and Barring Service (DBS) check. Further details will be supplied closer to the time. 

 

 

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