Within your role, you will: Offer customer support via phone, e-mail, or chat; Answer & solve customers’ inquiries & complaints by offering an accurate solution; Follow predefined workflows & handle issues specific to each communication channel; Respond to all customers inquiries within given timescales and efficiently meet deadlines; Take, register & solve notifications or complaints; Update the database with all the details about each customer interaction; Participate in testing/launching / implementing new working products or tools. What will make you successful for the role: A C1 level of Italian Language (both written & spoken); A B2 level of English Language (both written & spoken);Experience in Contact Center could be an advantage; Curiosity, always looking for solutions; Attention to detail and “willing-to-help” attitude; Excellent computer skills; Be available to work from the office %100 from the start; Sounds good? Find out what you can get: Competitive salary package & meal vouchers; The opportunity to work in a multi-cultural environment; Private medical insurance; Everything you want to read from Bookster; Learning programs for your development; Wellness activities for your wellbeing.
Customer Support with Italian in Bucuresti
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