Data Analysts are the drivers of how data is leveraged in solving business problems within their area. They are able to use their experience to consult with stakeholders in problem-definition, setting success metrics and shaping the way forward through data insights and effective communication with their audience.
Data Analysts are able to manage stakeholders largely autonomously (seeking for help in complex scenarios) based on their experience by prioritizing business impact, efficiently adapting to business needs, and managing expectations accordingly.
They can use their deep practical understanding of the data, workflows, methods and tooling to autonomously drive analysis and reporting within their scope. They can adapt their tooling and approach based on business and user needs.
The successful candidate will be a key member of the CS Finance & Control team within the Customer Service Global Support department. As a member of this team the individual is able to work independently by using their experience in data collection, data preparation, data analysis and visualisation to generate reports, KPI definitions and sharing insights. The analysts will support the business by providing and maintaining quantitative reports and findings to problems that lead to steer the business and help the leadership team make data driven business decisions.
B. Responsible
- Works independently on data collection and preparation.
- Uses their past experience and seeks for help in complex scenarios to translate business problems into data stories
- Maintains and drives key reports, metrics and workflows running within their scope
- Is able to communicate results and outcomes clearly to stakeholders based on their knowledge and experience.
- Communicates effectively, collaboratively and challenges constructively to create rapport and establish trust
- Actively participates in business and/or analytics team activities and suggests ways of achieving objectives (standup, planning meeting, retrospectives)
- Networks and proactively connects with craft peers beyond the team scope
- Uses previous knowledge and experience on data analysis and visualization to answer business questions in the most efficient way
- Is aware and has experience working in our experimentation culture, process and results interpretation
- Is aware of statistical models used within their scope
- Is familiar with the larger data ecosystem at Booking and how it relates to their data and the work they do
- Collaborates and is open to giving and receiving feedback with peers and direct stakeholders.
- Is flexible in adopting and proposing new approaches and expanding their technical competencies when a more efficient way presents itself
- Expected to get significant deep knowledge about the operational, tactical and strategic workings of the department. Has a main focus on business and technical opportunities
- Supports the technical development of other team members
B.Skilled
- 3+ years of relevant experience
- Driven and results oriented personality
- Open to feedback and always looking for ways to improve own performance
- Able to understand details while keeping an eye on the bigger picture
- Analytical and curious mindset
- Strong interpersonal skills
- Open and friendly attitude
- Comfortable with ambiguity
- Ability to work and problem solve independently
- Strong knowledge and experience on data analysis
- Ability to define business problems with stakeholders and identify analytics solutions to them
- Experience in data management, data visualization and quality
- Knowledge and experience using data analysis and visualization tools (e.g.: tableau, data studio, powerbi, mixpanel, etc.)
- Knowledge and experience with Python/R. Experience with at least one data analysis language (e.g.: R, SQL, Python, etc.)
- Awareness of statistical models used within their scope
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.
