Job DescriptionPlanning and Managing IT infrastructure including Servers, Telecom, Desktops, Printers, LAN and WAN to support changing business requirementsProviding Project Manager Support during process migration/ramp-upsDeveloping and documenting the policies and procedures for consistent IT management, and methodologiesResponsible for availability of IT servicesResponsible for managing IT Vendors Responsible for BCM, Information Security and Audit initiativesResponsible for local Change management process.Sound technical knowledge of operations and functioning of various backend IT FunctionsShould have Good communication, technical analytical, problem solving and leadership skillsQualificationsGraduate in any stream, computer/electronics related area is preferred.7- 9 years’ of work experience in IT related, especially for Service Desk, Server management, Telecom, LAN and WAN infrastructure management.Good Understanding/Practice of MS production such as windows, office etc.Should be good in communication(written and spoken English) Additional InformationWorking Conditions:Fixed working model in support business areaLimited to travel depending on business involvementOvertime and may be requiredClient holidays are observed instead of local holidays Others:Should be able to understand the user requirement and provide appropriate solutionComply and verify that standard policies as per guidelines are implementedShould be willing to work in shiftsResponsible for Site uptime and should maintain and update documentationLocal compliance adherenceExperience with client systems, network (IPsec, MPLS VPN), IP Telephony etc.Good learning, Continuous Improvement capabilityPMP, ITIL, CCNP certification is preferred