DG - Accounts Receivable – Order to Cash Team Leader - Domain Trainee - Spanish in Bucuresti

Responsibilities • Responsible for End to End contractual (SLA’s, critical metrics) & internal metrics. • Ensure smooth & surprise free operations and service delivery. • Build a detailed succession plan for all Key/Critical roles. • Drive employee engagement, agent growth, retention with low attrition; timely detailed one on ones, updated time keeping system (My time), Compliance. • Accurate & timely MSS Alignments, Cost Code, Band mix & Aspect/SRT updating process. • Confirmed skills and proficiencies in assessment, problem solving, practices/policy administration/interpretation • Flexibility to quickly shift priorities, multi-task and prioritize requirements in fast paced environment and lead all to completion • Provide Insights on DevOps data, track & report any observations, bugs, Etc. • Shown work with minimum supervision to take initiative and follow-up on assigned projects, balanced by good collaboration skills. • Act as an intermediary between reviewers, Genpact & Client management • Lead daily employee related issues by providing appropriate resolution • Coach, Mentor and Motivate team with excellent people engagement • Is needed to have Social Media accounts. Qualifications Minimum qualifications • Accounting knowledge – intermediate level; • Similar Order to Cash work experience • Work experience with SAP system (Advantage) • Organized personality with attention to details and customer orientation; • Accurate, logical problem solver; • Ability to handle client on a one-on-one basis, via e-mails and calls; • Upbeat, proactive with the ability to work both independently and as part of a team; • Communicative and ability to learn; Encouraged qualifications • Excellent Analytical and Communication (Verbal and written) skills • Ambitious (Intrinsic) and execution oriented • Good social skills to work effectively with people.• Should have excellent team handling, management skills • Multi tasking and flexible to deliver beyond expectations • Teamwork and should have an approach across 360 degree (DRs/Peers/Superiors) management experience • Proven skills in problem solving, practices/policy administration/interpretation • Customer partner Management exposure with good presentation skills is a must • Ability to handle pressure - Timelines and Customer Demands • Leads by example with high on Values, Ethics and Integrity What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts