EBS CRM Senior Technical Support Engineer in Bucuresti

AddThis Sharing Buttons Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Responsibilities An opportunity exists for an experienced engineer in our global EBS organization to help provide support on CRM products for Oracle's E-Business Suite specifically: Oracle Service Contracts, Oracle Field Service, Oracle Tele-service, Oracle Install Base, Oracle Customer Support, Oracle Sales Intelligence, Oracle Depot Repair, Oracle Sales, and Oracle Service As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Responsibilities include providing excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and ultimately drive complete and total resolution of each service incident. Functional/Technical Knowledge & Skills · Excellent analytical and problem solving skills · Required knowledge in E-business CRM Suite. · Working knowledge of other Oracle products in the P2P flow such as Oracle Inventory Management or Oracle Payables is a plus. · Functional/Technical background in assigned product area and exposure to associated systems and software. This includes usage of Application Product Interfaces (APIs), Interfaces etc. along with ability to map requirements to existing features. · Technical skills in any 3 of the following are desirable: RDBMS, SQL, PL-SQL, XML, Java, J2EE and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services · Understanding of structured SQL statements helpful. · Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution · Demonstrates strong and sound judgment to expedite or facilitate the development of solutions to customer issues in a reactive or proactive mode. · Good understanding of different business scenarios, financial impacts and ability to assess the criticality an issue has on the customer’s business. Personal Attributes: Self-motivated with good communication skills, excellent verbal and written skills in English is a must! Proactive Problem Solving/Analytical Skills Effective Communication (verbal and written) Focus on Relationships (internal and external) Influencing/Negotiating Teamwork Results Focused Escalations Management Expertise (maintaining professional in own discipline) Enthusiasm Flexibility Organizational Skills Coaching/Knowledge Transfer Ability Comfortable working under stress Willing to work weekends occasionally Willing to work in shifts if needed Should be Customer-Focused Should be Well-organized Should be Team-player Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. About Us Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer Similar Jobs Looking for a support engineer to join our EBS team Oracle provides the world’s most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer’s systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organisation on ensuring absolute product quality and provides high quality content for the online knowledge databases. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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