Native level or fluency in English, both verbal and written.
Excellent communication and customer focus (both verbal and written).
Good working knowledge of the Support key functions, procedures and policies.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Willingness to work outside of set business hours – for example late nights and weekends (08:00 a.m.-02:00 a.m)
Nice to have:
Previous experience with Bingo online gaming product
Previous experience or interest in Sports and Sport betting
As a Customer Representative at Sparkware, you will be responsible for:
Maintaining highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – . general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance and Anti-Money laundering checks.
➢ Performing conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
➢ Handling all customer related queries via all contact channels (telephone, chat and emails) and escalating sensitive cases according to set procedures.
➢ Analyzing, investigating accounts, raising to relevant Operation Queues/ Reports and taking relevant actions on such accounts as required.
➢ Working according to established standards and liaising with various other departments in all locations as required