Export Sales Advisor in Voluntari

Export Sales Advisor- - - - - - - - - - - -KEY EXPECTED ACHIEVEMENTS Manage Order & DeliveryCaptures, records and commits customer orders according to customer needs, agreement and defined service level;Proposes product alternatives in case of phase-out or shortage;If relevant, optimizes, plans and coordinates the delivery with customers and partners;Informs and follows up with customers.Manage RequestCaptures customer’s requests & claims;Analyses and provides issue resolution or appropriate answer;Contacts, follows up and closes the loop with customer;Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;Shares recurring problems with the relevant internal partner(s) in order to find solutions.Support sales Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.Apply and improve work methodsApplies standards and procedures (including internal control rules & embargo …);Contributes to continuous improvement to enhance.We would like you to bring to the team:Advanced level of English;Experience in economics, finance or channel partner business would be a plus;Ability to be flexible and work analytically in problem-solving environment;Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;Ability to deliver under tight deadlines to multiple stakeholders;Team player and proactive.