Do you want to be a key leader in Microsoft’s fastest growing business and personally driving an industry transformation to the Cloud? Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses? If so, keep reading!
The FastTrack Office 365 team is looking for a thoughtful and motivated FastTrack Engineer to join our Microsoft Teams team and that will be responsible for delivering O365 onboarding across our customers.
You should be a customer-oriented professional who is interested in collaborating with colleagues across multiple countries and passionate about coaching and mentoring others, whilst being able to analyze technical and non-technical data to understand challenges and opportunities and to drive results through their impact on others. You will also be responsible for the technical aspects of onboarding customers which includes providing proactive guidance and remediation assistance.
Responsibilities Deliver technical and business solution to customers regarding Microsoft Teams including Voice and Video features, collaboration, and call quality.Document and share technical best practices and insights with the internal teams.Manage and guide a set of Office 365 customers and partners throughout their onboarding process.Engage with customers and act as a technical consultant to prepare customer's environment moving to the cloud.Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.
Qualifications Fluency in English and Italian.Excellent customer service and stakeholder management skills, demonstrated by the ability to create, reinforce, motivate and guide customers and partners.Proven experience driving business impact based on a deep understanding of customer and partner needs.Good problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills.Demonstrated collaboration skills, being able to relate to a diverse audience.
Technical requirementsOffice 365 and related technologies knowledge, including core infrastructure, Active Directory, Exchange, SharePoint and Teams.Experience with Microsoft Teams and Skype for Business Online (on-premises and hybrid)Demonstrated knowledge of implementation and management of Teams and Skype for Business Online.Knowledge of User Policy Application and usageExperience with migration between Unified communication environments.Experience Troubleshooting Skype for Business Online related issues.Experience and understanding of Session Border Controllers is a plusExperience with hard phones and room systems is a plusExperience on working with Telephony (Inbound Voice Routing, Call Queues, Number porting) a plus