Financial IT Solutions Specialist (morning/night shift) in Bucuresti

The core element of the role will be the effective support of Financial IT Solutions for both internal and external users, as well as any other financial solutions deployed at a later stage.Shifts distribution:1 week/month: night hours, fully remote1 week/month: early morning hours, fully remoteThe other 2 weeks: standard schedule: 9 am-6 pm, hybridIdeal CandidateEducation: Graduate - Bachelor/ master’s in economics, Business, Computer Science, or Industrial Engineering;A minimum of 2 years of ︋︄︄︍︁︇︅︌︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎relevant experience in a related IT platforms architectures function either as part of the IT or Finance organizations;Fluent in English;Good communication skills, structured approach tailored to the audience interactions. Capable to communicate efficiently to stakeholders in a non-technical manner;A team player that shows flexibility and perseverance in managing a good working relationship with colleagues and internal stakeholders;Customer orientation, detail focused and problem-solving attitude;Previous successful client service experience is considered an advantage;Ability to analyze, prioritize and execute tasks;Experience of working in a global, virtual environment is considered an advantage.ResponsibilitiesProvide solutions to clients via ticketing applications and emails;Provide solutions to clients via ticketing applications and emails ︁︀︂︃︃︈︃︁︃︀and document the interactions appropriately; Identify, troubleshoot, and resolve technical issues;Provide demos and trainings to Mazars internal and external users;Maintain high standards for client support services;Develop monitoring and reporting of data flow; Be involved in the implementation phase of new applications, in building training documentation or following up on various project matters;Create a knowledge base with updates and maintenance of technical documentation;Seek to always improve standard operating procedures to enhance client experience and the quality and consistency of the services provided.What we offerA competitive financial package, including but not limited to budget for a flexible benefit platform, health insurance, yearly performance bonuses and, based on your tenure within Mazars, private pension fund;A blended working schedule, prioritizing working remote and your safety;An environment where personal development is encouraged;A people focused organizational culture of continuous learning and coaching.