Our client, a leading global IT service provider, is recruiting for a Front Office Engineer to join their project in Romania .
Position Title:
Front Office Engineer
Position Type:
Permanent
Start Date:
ASAP
Location:
Timișoara , România
Contact:
Bojan Ulemek | +49 89 23 88 98 671
Qualifications :
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BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience.
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3 to 5 years of experience in working with NOC environment
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Strong Knowledge on Fixed Technology & GPON and its connectivity
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Working experience on FTTH network.
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Good understanding of MetroE networks and Broadband networks.
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Good knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.
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Should have experience of provide Level 1 fault management support
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Device level experience for any of following mentioned network elements in IP equipment’s eg. Huawei, Cisco, Juniper etc.
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Have good analytical and technical issue resolution skills.
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Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
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Prefer to have knowledge on monitoring and ticketing tools like HPOV, Clarify, Netcool, Remedy
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Good communication skills and process orientation
Must Have Skills :
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24*7 Alarm monitoring of IP/CPE/Transport elements.
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Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy, Clarify tool etc.
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Calls Handling from different stakeholders
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First level diagnosis of all minor, major and critical alarms.
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Support Manual Provisioning
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Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
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Coordinate with BO, TAC and FLM teams
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Raise tickets as a part of problem management for recurring faults
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Resolve the tickets and incidents by analysis and identification techniques
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Responding to an alarm notification to evaluate the impact of the alarm.
