German Speaking Service Desk Analyst - Level 1 in Brãila

Tasks and activitiesProvide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction. Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business. Support our top customers using your specific language skills trough different channels such as telephone, email or chat. Application InformationRequirementsEnglish|Advanced|RequiredGerman|Professional|RequiredITIL Skill|AdvancedFlexibility / Adaptability|IntermediateWillingness to Learn|Intermediate Additional requirements relevant experience in a similar field (Service Desk, Help Desk or Customer Care) an extra language knowledge on a support level additional IT skills (Mac, Linux, PowerShell, and so on) IT-related studies, courses, among others Qualification Secondary educationExperience in this profession 0-1 yearsWhat we offerA colorful and dynamic work environment with a great diversity of people, cultures and business areasAn open culture that improves the quality of lifeLearning and sharing that helps you to progress both professionally and personallyPart time and full time job opportunityAdditional informationFull-timePermanent employee for indefinite timeFull-time 3 shifts (24/7) Office Work