ResponsibilitiesKey Deliverables Operational support of the Dentons Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization. Monitoring and maintenance of the service monitoring infrastructure. Maintenance of asset inventories and other operational systems. Management of service tickets in response to system issues, changes, and new requests. Design, Strategy, and Planning Maintain knowledge of Dentons’ strategic business objectives to help ensure that system designs are aligned with overarching firm objectives. Document and develop in-depth knowledge of the Firms existing IT infrastructure and technology services. Ensure operational policies and procedures align with global platforms and business requirements. Work alongside transformation project teams, vendors, and Dentons experts to develop and document innovative platform architectures. Challenge the “status-quo” to help develop innovative approaches to systems delivery. Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions. Ensure designs are highly resilient to ensure the availability of systems and to meet defined business requirements. Remain current with the latest technologies and solutions. Build, Test, Deploy Provide hands on assistance during the build, testing, and deployment of solutions. Develop automation templates, scripts, and processes to enable the efficient delivery of hosting platforms. Manage and coordinate activities to ensure the successful delivery of solutions. Ensure solutions are deployed according to defined architectures, aligned with budgets, and fully tested. Operational Support Provide operational assistance and oversight in support of both regional and global systems as required. Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware/services. Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems. Ensure operational procedures are adhered to, including monitoring, disaster recovery. Help support global platforms by providing hands on support as required. Help to ensure global platforms kept current with regular application patching and upgrades. Assist with regional support and integration activities throughout the globe. Aid with the coordination of operational activities including both internal and external stakeholders. RequirementsTechnical Skills Strong understanding of the “cloud” – with a specific focus on Microsoft Azure IaaS and PaaS technologies. Significant working experience with Windows based server infrastructures in a global environment. Experience with administration and support of Microsoft Active Directory, Exchange, Skype for Business. Experience with administration and support of Microsoft Systems Center (SCCM) for endpoint management. Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services. Personal Skills / Attributes Business international level of English – with strong written and oral communication skills. Highly collaborative and able to work in a global environment, accommodating the different time zones. Only team players will be considered. Strong knowledge and experience in IT/Operational practices. Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome. Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution. Can demonstrate initiative and the ability to be proactive, anticipating needs. Has commercial awareness and understands the business value required from IT investments. Able to make decisions and remain calm while under pressure. Methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality. Understands the need for documentation and well-defined procedures. Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues. Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles. Qualifications Post-secondary education with a specialization in Information Technology. Microsoft certifications in the areas of Azure and Windows technologies. Minimum of 5 years progressive experience with infrastructure across a broad spectrum of technologies. BenefitsDiversity & InclusionEssential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.Equal OpportunitiesDentons is committed to providing equal opportunities for all.Reward and RecognitionRemuneration and benefits package will reflect the successful candidates experience and country where hired.
Global Azure Operations Specialist in Bucuresti
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