Head HR Services & Systems - Payment Industry in Bucuresti

 Our Global HR Services team acts as the central point of contact for all employee life cycle operations, maintaining our HR global policies and processes, overseeing our regional HR support, and providing exceptional HR transactional guidance and employee experience to a global employee base.Our team strives to create an environment in which all employees can thrive and do their best work. We are looking for a Global Head HR Services to manage the team that delivers on all these functions and is comfortable in both a strategic and hands on role, with a passion for innovative solutions and engaging and retaining strong talent. Job Responsibilities: Prioritize team support by providing day-to-day guidance on first level decision and direction on employee data transactions, queries, and other HR processesResponsible for the overall capacity planning of the Global HR Services teamSingle Point of Contact for the HR Project Managers from the HRIS team with regards to required project support from the Global HR Services teamBuild and lead HR Service Desk (ServiceNow) and responsible to resolve employee requests at Tier I & II levelsReports to the Head HRIS and Employee Services on HR Service KPIsPartner with Legal, Security, Audit and other internal teams to manage cross-functional global audit and compliance projects,Support local and regional HR team members to enhance and develop the HR services procedures, systems, and processes, while creating global standards and templatesUnderstand our business goals and recommend new approaches, simplifications, policies, and procedures to effect continuous improvement and innovation in business objectives, productivity, and development of HR within WorldlineSupport the maintenance, monitoring, and communication of Global HR Policy Framework in line with Global policy changesSupport the team hands-on in SuccessFactors EC and Talent Suite modules when needed; Be part of the HR Services Leadership team Job Requirements: 5 - 7 years of experience in HR operations, employee life cycle, and HR transactions including project managementSeveral years of strong people management experience, ideally managing a Global HR Operations teamProven ability to lead, coach and inspire growing teamsProven functional experience with SuccessFactors for Employee Data Management and Position ManagementIdeally participated or lead a transformation from SAP HCM to SuccessFactors from an HR Services point of viewExperience working in a global, multi-functional context - ability to balance global and local requirementsAbility to make decisions on day-to-day activities and escalate timelyCollaborative approach and ability to partner cross-functionallyAbility to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require sense of urgencyFluent in English, French and /or German would be a plus