Helpdesk Analyst - German in Sibiu

Req ID: 189709 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - German to join our team in Sibiu, Sibiu (RO-SB), Romania (RO)."1-3 years of operational experienceGeneralist knowledgeOne user impactReactive (tickets management)Basic troubleshooting based on processes & individual investigationsStandard Service Management Knowledge (ITIL)""• Answers the customers' contacts via agreed channels and record reported issues.• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications • Experience working on Microsoft Operating Systems local & remote administration and Microsoft Office family applications is a plus• Experience of providing remote IT support• Excellent communication and customer service skills• This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)""Senior Service Desk Associate (hybrid) - German Bucharest, RomaniaCompetitive Salary & BenefitsRole OverviewThe Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role ResponsibilitiesManages customer interactions & records reported issues in the ITSMIdentifies issues, apply fixes and investigate root causes using internal instructions.Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mailScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenanceParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely mannerKey SkillsIdeally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applicationsExperience of providing remote IT support is an advantageAbility to analyze and solve problems by investigating potential solutions using troubleshooting skillsExcellent communication and customer service skillsFluency in German languageGood Command of English is a plusFlexibility to work shifts if requiredBenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority.You will enjoy a comprehensive, locally competitive benefits packageWorking for a top 5 company in the industry worldwideCompany culture focused on the employee wellbeingThe opportunity to grow a career in Monitoring/InfrastructureLearning & Development platformsAbout NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. #LI-EMEA