HelpDesk Leader / Administrator in Constanţa

JIRA (nice to have) desktop central (nice to have) Networks (advanced) Technical maintenance (advanced) Microsoft licensing (advanced) Knowledge of IT hardware (advanced) Managing HelpDesk teams (master) IT Service Delivery (master) You will be:managing the HelpDesk team,responsible for technical maintenance and security in offices,supervising over the quality of the implementation of IT services,managing workstations in the enterprise, setting standards and security policies,managing and controlling of the performance of services under applicable service contracts,supervising (managing and optimizing) over ITAM (IT Asset Management),planning, implementing and controlling IT Team purchases.Your profile:3+ years of experience in managing HelpDesk teams,expert knowledge of IT Service Delivery, tools and techniques,extensive knowledge of IT hardware and Microsoft licensing,knowledge of networks (LAN, WAN, network architecture, network devices),knowledge of Windows, Windows Server, Linux, macOS / iOS,knowledge of the Desktop Central system,experience in working with the JIRA system,experience in communicating with vendors,experience in implementation of the entrusted tasks,ability to create and maintain technical documentation of managed systems,ability to adapt to applicable security procedures and policies,basic knowledge of accounting principles – in the area of wealth management,B2+ English and B1/B2+ Polish. Recruitment Process: CV review – HR Call – Interview – DecisionBenefitsDevelopment:development budgets of up to 6,800 PLN,we fund certifications e.g.: AWS, Azure, ISTQB, PSM,access to Udemy, Safari Books Online and more,events and technology conferences,technology Guilds,internal training,PGS Library,PGS Upskill.We take care of your health:private medical healthcare,multiSport card - we subsidise a MultiSport card,mental Health Support.We are flexible:flexible working hours,B2B or permanent contract,contract for an indefinite period.