Hosting Expert Engineer in Sibiu

Acronis has pioneered the new IT discipline of Cyber Protection, which combines data protection and cybersecurity into a unique and integrated approach. The Acronis Cyber Protect solution is a ground-breaking approach with innovative technology that is revolutionizing the industry as we know it. Acronis is entering an exciting phase of rapid-growth and expansion, and has recently received a $250 million dollar investment from CVC Capital Partners, bringing our total valuation to more than $2.5 billion. So we are looking for more talented and hard-working individuals who are ready for a new challenge and will join us on our mission to protect the digital world! 

We are seeking a talented Hosting Expert Engineer who will function as the main support technical expert in specific Company’s products or services. Be the person responsible for resolving the customers’ technical incidents using your own expertise and extensive cooperation with the Company’s Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the MSPs to their complete satisfaction.

We are looking for the next member of our “A-Team.” Are you a highly-motivated individual who thrives in a fast-paced and high-volume work environment? Do you possess a positive can-do, never-give-up attitude? Do you play nice with others on a team? Are you ready to make an impact?

RESPONSIBILITIES:

  • Troubleshoot both software and hardware for complex scenarios, direct access to the infrastructure in both Acronis and customers' environments
  • Perform technical analysis of customer issues and define plan for fixing them
  • Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)
  • Direct involvement with the product and engineering teams
  • Provide technical advices to junior staff members and review technical results, evaluations and analyses
  • Create Knowledge Base articles, best practice guides and other documentation
  • REQUIREMENTS:

  • Fluent English (both verbal and written, Upper Intermediate as minimum)
  • Ability to describe the details on technical issues in all their complexity when needed
  • 4 or more years of work experience in hosting services
  • Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
  • Responsibility and incident management
  • Hosting platforms professional (should be familiar with one or more of the following: Plesk, cPanel, WHMCS)
  • Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
  • Windows Server (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer) or Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user) is a plus
  • Virtualization (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters) is a plus
  • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
  • Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

    Contact

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