Job Title: |
HR Consultant Intern |
|
Romanian COR |
COR 243216 |
|
Career Level: |
In college, Postgraduate |
|
Location: |
Bucharest |
|
BU |
France RH & Digital |
|
Reports to: |
HR & Digital Manager |
Job Summary:
According to his/her mission, the associate provides 1st (permanence) and 2nd (projects) level support to the customers on Decidium HR offers such as:
- Pilotage Social (Pilotage RH, Pilotage Masse Salariale)
- Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)
Responsibilities:
He/She has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.
Main responsibilities are:
- Treatment of Level 1 tickets on Decidium HR offerings
- Self-identify and self-assign the tickets which are part of his/her area of expertise
- Assist customers via Siebel tickets:
- Accesses management
- Role assignments
- Configurations
- Functional assistance
- Doing the follow up or monitor data or reports production
- Alerting the manager or account manager when needed (delay, consistency)
- Maintaining/Customizing of existing reports for our customers
- Estimating the workload to realize, test, document and deliver the technical solution
- Analyzing the discrepancies on solution
- Documenting the solution and the delivery form
- SOP management and process improvement
- Maintenance of the SOP-s for his/her area of expertise
- Measure the efficiency of the process and the quality of his/her own assistance
- Identify improvement opportunities
- Contribute to the respect of mutual commitments
Reports & Performance Metrics:
- On time delivery
- Volume/quality of tickets treated
- Backlog
Knowledge and Skill Requirements:
- French language – B2 level, English would be a plus
- MS Office tools knowledge (Excel, PowerPoint, Word…)
- Ability to manage several projects in parallel
- Excellent customer service abilities
- Take initiatives to improve customer satisfaction
- Be able to speak and write easily & clearly
- Analytical skills and an ability to summarize
- Organized, rigorous and autonomous
- Team player
- Dynamic and responsive
