Internship - Live Chat Support Agent in România

 

What you need to know about the job

 

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business. In addition to working alongside great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program that allows us to share our knowledge and strengths across our multi-generation workforce.

Sounds like you? We are currently seeking a highly motivated Undergraduate student to join us as a Live Chat Support Agent. You will be working in a role that is integral to the success of ordering experience ownership for the assigned partner/sales team. Throughout your internship, you will gain valuable insight into the Pricing area and you will also have exposure to other business units - in order to broaden your knowledge and understanding of our wider business environment. This internship program is particularly focused at curious, motivated individuals who want to gain experience and knowledge within a fast-paced global company. Piqued your interest? Apply today for this role!

The internship program will start on 7th of June 2021 and last for 6 months.

You will be executing operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Also, you will produce deal documentation and configure systems to reflect ordering processes. You will be generating invoices and client billing in accordance with service and product agreements. You will have to record, update and validate customer and deal information in systems, to produce reports and analyses of sales processing activities.

How you’ll make your mark:

• You will support sales processing activities for assigned areas and processes

• You will learn requirements and develop capability in all areas of sales processing

• You will collect, consolidate, and chart data from sales and process results for assigned portions of operations areas to identify trends and issues

• You will learn and practice basic analysis

• You will be implementing specified changes to processes and tools to improve performance, efficiency and customer satisfaction

• You will develop understanding of internal and external relationships with stakeholders for performance expectations and needs

About you:

• You are still enrolled in the University pursuing Bachelor/Master degree - 2nd, 3rd, 4th year of studies - mandatory

• You have a good knowledge of MS Office in particular MS Excel with strong analytical skills

• You have basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.

•You are a highly self- motivated individual with excellent verbal and written communication skills in both English and the local language. German, Italian or Spanish would be a plus

• You must have the ability to work as part of a team and support other team members as well as having the ability to work independently

What we can offer you:

At HPE, we deliver equal opportunities, flexible work-life balance, and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1071404

 

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

 

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

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