Invoicing Analyst with Spanish in Voluntari

Invoicing Analyst with Spanish- - - - - - - - - - - -As an Invoicing Analyst, you will be part of a dynamic team in which team spirit, engagement and nice atmosphere are going hand in hand. You will join one world-class company where you will have the opportunity to develop your career.What we are looking for:Bachelor’s degree in Economics – it`s a plus;Experience in Customer Care/ Order to Cash/ Billing/ Back-office;Fluency in English & Spanish (at least B2 level);Attention to detail and focus on results;Ability to learn/to adapt to new processes;A good team worker and Customer-oriented approach;Strong knowledge of Microsoft Office package.What will you do?Request Management:Captures customer’s requests & claims related to commercial terms and conditions and prices;Analyses and provides issue resolution or appropriate answer;Contacts, follows up and closes the loop with customer;Performs root cause analysis and implements corrective actions to eliminate reoccurrences;Shares recurring problems with the relevant internal partner(s) in order to find solutions.Issuing corrective documents:Analysis of errors caused by unfairly applied prices or commercial conditions, as well as commercial gestures offered to clients or their requests;Proposal for measures to correct these documents;Cancel the wrong documents and issue new documents;Compensation of an amount by issuing a credit / debit note when the cancellation is not the preferred solution by the client;Monitor the reasons that generated the corrections in the related files and explain them on request.Solution of anomalies:Analysis of daily anomalies;Solving anomalies and unblocking orders;Propose measures to improve practices.Analysis of self-invoicing processes, according to the area:Analyze reports received from clients for reconciliation of documents;Declaration of VAT at the Authorities;Performing the centralized billing process according to the procedure in the area of responsibility area.Compliance with Financial Transaction Rules:Ensure traceability of financial transactions;Archiving all supporting documents in accordance with the regulations in force in the respective countries;Active participation in the audit of the processes regarding the prices, anomalies, corrections and complaints of the product, in the self-evaluation of the internal control implementation and in collaboration with the auditors and the representative of the quality assurance process;Implementation of action plans for internal control points identified as non-compliant.In Michelin, we offer:A multicultural environment based on respect and transparency;Commercial bonus, rent support, language bonus.Meal vouchers and lunch discount;Private medical subscription;Deduction of vacation costs;Dedicated commercial offers from our partners;How we recruit:Once you submit your application, one of our recruiters reviews it. If your profile fits our role:We have a phone call to get to know each other;We hold assessments to see your language skills and competencies;We meet in a face to face (or online, depending on the context) interview, with a recruiter and the hiring manager.Pass all stages with flying colors, and we’ll send you an offer.LET’S INSPIRE MOTION FOR LIFEWhere do success and ideas come from? We strongly believe they come fromcollective intelligence.Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them atailored professional journeyacross units and countries.What drives us is the spirit of unlimitedinnovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.#LI-Hybrid

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