Technical Support Engineer
Your Team:
- You will work as a member of a global team providing support to PTC’s customers;
- As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.
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Your Impact:
- You will help customer in their digital transformation journeys (aka Industrial IOT, Smart Factories, Smart City etc.);
- You will provide product and application support services to our IOT customers and Partners.
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Your Day-To-Day:
- You will tackle multiple issues in parallel and solve complex technical issues;
- You must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems;
- You will create and publish knowledge articles for re-use by customers and PTC employees.
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Your Skills and Knowledge:
- Objective, concise and customer facing communication skills;
- Programming experience in at least one language: Java, JavaScript and/or other Web-related development technologies (HTML5, CSS, PHP, etc);
- Knowledge of Oracle, MSSQL, PostgreSQL RDBMS and ANSI SQL, non-SQL DBs like InfluxDB, Cassandra;
- A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud services, especially Microsoft Azure Cloud;
- A sound understanding of web services development including use of a REST API;
- An understanding of IoT hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols;
- Fluent English is mandatory; additional language skills are a plus.
- #LI-DNI
PTC Company Description
About PTC (NASDAQ: PTC) PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
Why Join Us and Benefits Summary
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Region
Europe
Subregion
Southern Europe
PTC Org
CSS - Customer Success
Job Category
Software Development
Job Type
Regular Full-Time
