Purpose:Provide functional support for JD Edwards ERP with focus on After Market Service (service management, manufacturing and inventory). Work closely with Business Subject Matter Experts and end users to understand their process and procedures, collect requirements for new functionalities. Key Job Accountabilities:Serve as a point of contact for the business and manage the relationship to optimize Operational Excellence and ensure Customer Service Excellence, including accountability for customer satisfaction.Contribute as a global team member to develop or deploy enterprise solutions. Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Service Desk) to ensure the solution meets business expectations.Exercise business process and tool knowledge related to assigned area to provide Level 1&2 End User support, while ensuring that annual objectives are met, IT Principles/Procedures are followed, and IT Service Levels (OLAs) are attained. Perform incident trend analysis to make product improvement recommendations.Deliver assignments on time and with high quality. Actively participate in Functional User Groups and other meetings by sharing common problems and solutions across multiple sites/regions, providing user request updates, and managing priorities of upcoming demands.Work with business partners to elicit high-level requirements and business needs, followed by articulating those into documented business requirements and demands. Assist with prioritization exercises by providing cost and effort analysis. Manage the priority of demands to map them appropriately into a process focused functionality roadmapAdditional Accountabilities:Assist Solutions Development: Coordinate project delivery by using requirements to drive the design or review of test cases, participate in design reviews and walk-throughs to communicate systems designs and validate proposed solutions, and perform / coordinate functional and User Acceptance testing (UAT).Systems Configuration: Responsible for configuring systems, where needed, to accommodate system changes related to support, project, and enhancement activities. Regulatory Compliance: Ensure that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others as appropriate.User Access / Security: Establish and maintain user access/role to approved applications and external customer access in accordance with existing procedures including, but not limited to, Segregation of Duties (SOD).Technical Currency: Remain current on Plexus business, industry and IT technology trends in order to provide forward looking solutions.Acknowledges and complies with the requirements of ISO 9001, ISO 14001 and ISO 45001 standards provided in the procedures and instructions that are specific to each field, documentation that underlies the proper functioning of the integrated management system of quality, environment, safety and occupational health.Minimal travel may be required to meet the needs of the business (estimated 5%).Additional duties as assigned.Education/Experience Qualifications:A Bachelor’s degree is preferred. Three (3) years of related experience is preferred in ERP support and customization..Experience in computing systems or IT support is desirable.Other Qualifications: Good listening, verbal and written communication skills are required.Balance of business acumen and technical skills.Analytical mindset and good problem solving skills.High degree of initiative and independent thinking.Proficiency with computing systems as required for this position; computing skills such as data analysis techniques or database query abilities are preferred.General office equipment and materials.Work Environment:The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.Plexus is a global organization, whose headquarters are located in the United States and whose services are offered through its international affiliates. In order to meet the needs of its Customers, many of which are also international organizations, Plexus operates under a matrix organizational structure whereby employees are expected to interact with colleagues, managers and senior leadership in any of our international locations. Therefore, although the position described herein is offered by Plexus Services RO SRL, the services of the employee are rendered in a global or group-wide context.
IT Business Systems Analyst in Oradea
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