IT Support Analyst – Senior Process Associate - Italian in Bucuresti

Responsibilities First-level IT support for Dentsply Sirona Americas associates. Troubleshoots client login issues to determine and resolve the reported problem (Account, Connectivity, and Cisco VPN) Troubleshoots telephone and VOIP issues General Windows Troubleshooting (Reboot, Cleanup, Drivers) Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships) Basic Printer Troubleshooting Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive) Troubleshoots network connectivity issues (WIFI, LAN, Internet Provider) Assist with ensuring all computers are Bitlocker enabled Ensure all users are conditional access enabled Ensure AMP is running on all workstations Basic troubleshooting of file permissions on local file shares, SharePoint, and Teams Excellent service to Dentsply Sirona associates Assist with keeping Windows 10 OS on the latest DS supported patch version Ensures users with security concerns are addressed in a timely fashion and reports back to the security team the result. Assist in the creation of the IT Support knowledge base Analyze/Resolve Global Service Desk Issues Qualifications Minimum qualifications Relevant experience in IT, specifically supporting end-users Knowledge and skills supporting Active Directory Knowledge and skills using IT Service Management Tools Strong troubleshooting skills to triage issues related to applications and hardware Must be able to engage in problem-solving skills to help identify and solve potential issues Preferred: Associates degree in Computer Science or similar field Microsoft M365 applications experience Familiar with Cisco VPN Ability to communicate in writing and verbally with associates in their native language Individuals must be able to communicate clearly and concisely with both technical and non-technical individuals. Individuals must be able to make decisions based on Dentsply Sirona International Computer Usage Policy and be able to determine appropriate actions as they apply to the policy. Encouraged qualifications Personal culture and client management expertise. High motivation and ability to learn. Ability to work under time pressure. What can we offer? Attractive salary; Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Genpact supports professional trainings and great career development opportunities Free access to our award-winning learning platform Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


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