Candidatul ideal
Wyser Romania is looking for an IT Support Engineer for one of our clients, an important company in the telecom industry.
You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for various IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more).
The ideal candidate:
- Familiar with servers and OS (Windows, Linux, VMWare);
- Hardware basics, device components;
- Basic Networking knowledge, stack IP;
- Knowledge of SAN storage and protocols (FC, RAID levels, FCOE);
- Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
- Basic understanding of ticketing system, lifecycle, escalation, SLA;
- Good communication skills (experience in remote support, phone-email);
- Advanced verbal and written English skills;
- Advanced Spanish/French/Italian/German is a plus;
- Customer oriented;
- Nice to have:
- More than 1 year work experience and understanding a small datacenter and its setup;
- Hands-on experience with servers, storage array devices (hardware and software maintenance);
- On-site experience – able to deploy and troubleshoot the setup and solution;
- CCNA or similar certification.
Descrierea jobului
Responsibilities:
- Handle customer service requests from all Europe for our server, storage arrays and cloud product lines;
- Effectively utilize moderate to complex lab setups to recreate and solve problems;
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
- Provide detailed information on how to set up, configure and basic troubleshoot based on available technical documentation database;
- Recommend and implement proper firmware and patch in accordance with latest bulletins. Identify hardware faults and provide replacement based on found root cause;
- Use ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis;
- Identify customer concerns and critical problems based on customer interaction, work together with next technical level support to solve identified problem in shortest time, in order to restore affected services.
- What’s in it for you?
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private medical insurance discounts;
- Flexible work schedule;
- Opportunity to get certifications.
- We are waiting for your application at aurora.preda@wyser-search.com .
