DESCRIPTION
IT Support Engineer
Amazon.com in Iasi office is looking for IT Support Engineer to join existing IT team. He/She must have a good understanding of computer systems, has to demonstrate willingness to learn new technology and has to have good communication skills.
KEY RESPONSIBILITIES:
· To provide a 1st and 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance.
· To support both local and remote customers
· To act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· To audit, support and execute change management requests as required (which does include out of hours work).
· To carry out ad-hoc requests as and when required.
What we can offer:
· Chance to work with state of the art technology
· Opportunity to develop your career in many possible paths, both technical and people management
BASIC QUALIFICATIONS
· 1st line support and service desk experience (1 year minimum)
· Experience with Windows operating systems
· Experience in hardware support and troubleshooting
· Positive, ‘can do’ attitude with a friendly and personable demeanor
· Excellent communication (oral and written), interpersonal, organizational and presentation skills, both in Romanian and English language
PREFERRED QUALIFICATIONS
· Ideally you will be degree educated and hold professional qualification relating to IT technologies and be able to meet the basic qualification requirements.
· LAN, WAN and Wireless support experience and knowledge
· Holds an understanding of core internet technologies - DHCP, DNS, TCP/IP
