Tasks and activitiesProvide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction. Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business. Support our top customers using your specific language skills trough different channels such as telephone, email or chat. Application InformationRequirementsEnglish|Professional|RequiredItalian|Professional|Required Additional requirements relevant experience in a similar field (Service Desk, Help Desk or Customer Care) an extra language knowledge on a support level additional IT skills (Mac, Linux, PowerShell, and so on) IT-related studies, courses, among others Qualification Secondary educationExperience in this profession 0-1 yearsWhat we offercompetitive salary and cafeteria benefitsfree gym/sport sponsorships and internal competitionsfree language coursescompany events (Winter Party, Summer Picnic, Family Day, among others)team building activitiesshuttle bus from the nearest Metro stationAdditional informationFull-timePermanent employee for indefinite timeFull time standard business hours Office Work
Italian Speaking Service Desk Analyst - Level 1 in Bacãu
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