Junior Customer Service Technical Specialist in Cluj Napoca

In Wolters Kluwer’s Financial, we possess deep insight into the industry, providing governance, risk and compliance programs and solutions to more than 15,000 financial services organizations worldwide.

More than 400 in-house experts - former regulators and compliance officers, risk analysts, lawyers and financial industry specialists – embed their knowledge and expertise in every service or solution so that financial organizations can be confident they are managing their organization's Finance, Risk and Regulation needs effectively

Key responsibilities:

  • You will handle incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Risk Management application.

  • The main task is identifying the specific issue out of the overall problem that is reported.

  • It is needed to reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).

  • If this is a bug in the software, you will have to report the issue to the development team.

  • Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures

  • Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts

  • Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to other


Qualifications and Skill Set:



  • Bachelor’s degree


  • 0-2 years of experience in a similar position.

  • Basic understanding of OOP, algorithms, and web applications

  • Diagnostic ability: Ability to go to the core of the problem

  • Database: MS SQL, Oracle and RDBMS concepts

  • Programming languages basic: Java, JavaScript, SQL

  • JEE application servers (E.g. Wildfly)

  • Languages: Excellent spoken & written English

  • A thorough understanding of a sizeable number of the tools and technologies listed above.

Nice to have:

  • Tools: Oracle SQL Developer, Maven

  • Experience with Docker and Kubernetes

Personality / Personal traits:

  • Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology.

  • Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style.

  • Team player.

  • Persevering: some issues may require repetitive trials & tests.

  • Excellent communication (written and oral) and interpersonal skills.

  • Responsible, methodical and organized.

  • Assertive, being able to make expert decisions based on personal judgement.


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