L2 Support Analyst with French in Bucuresti

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals. Specifically, you will be required to: Provide supervision and functional and application management of insurance services and take charge of Level 2 requests; Take charge of incident management and acces requests management in conjunction with his team leader and the other teams involved in the process; Ensure punctual interventions to limit technical malfunctions; Ensure the processing of requests for everyday acts and other ad hoc operating requests; Ensure the production of monitoring indicators for the insurance services within its scope; Ensure the implementation and updating of operational documentation related to the activity; Ensure the drafting of appropriate reports to his manager