Lead Production Support Manager in Bucuresti

Overview Lead production support manager position to support enterprise wide technical access recertification process. The position has primary responsibility of managing production support staff, analyzing, troubleshooting and resolving customer queries.Primary responsibilities include:Primary production support for executing data ETL jobs and resolving production issuesSupport and maintain processes to ensure SLAs and application availabilityAnalyze complex customer and audit queries and provide operational reporting as neededDevelop and update documentation, operational procedures, user guides and training materialsCollaborate with Business Analysts and other Production Support team members to identify operational requirementsRequired Skills and ExperienceShould have experience handling team size of 4-5 people.Knowledge of Infrastructure domain and understanding of privileged access management and provisioning a mustUnderstanding of audit processes and reporting requirements a mustFunctional knowledge: RSA IGL, ServiceNow, Oracle Developer Tools and proficiency with SQL scripting and Excel macrosGeneral computer skills including Microsoft tools, email etc.Strong organizational, multi-tasking and prioritizing skillsAdvanced problem solving and trouble-shooting skillsGood verbal & interpersonal skillsBasic proficiency in German language preferred Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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