Our people love the exciting and meaningful
work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?
At Kainos, everything we achieve is because of the quality, talent, and determination of our people, and their ability to deliver amazing digital solutions which meet the needs of ourclients. Our goal is to be the leading Workday partner globally, with our people seen as the leaders in Workday deployment solutions. We do this by investing heavily in our teams and our people, giving them the opportunity to grow their careers with us and to build their knowledge and skills. We’re passionate about the need to ensure they are presented with the best opportunities while ensuring ourclientsget the solutions they need.
Purpose/ Overview
The Senior AMS Consultant will lead and take responsibility for servicing post deployment clients. Responsibilities will include leading implementation of new and additional functionality for ourclients, resolving service queries and requests from clients, developing the relationship between Kainos and theclient, ensuring that the work that we deliver is of a consistently high standard and that the junior team members are properly supervised and mentored.
Youwill get the best from our talented team by creating a productive and sustainable environment. Youwill encourage self-organisation and learning, foresee and remove blockers and keep the business appraised of risks and issues.
Youwill work closely with other members of the AMS team and stakeholders to keep implementation and issue resolution flowing, and youwill also have the support and guidance of an Engagement Manager.
Role Description
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Role model collaborative behaviours, values and professionalism.
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Lead continuous improvements; applying previous knowledge, experience and industry best practices in agile delivery.
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Help the team develop their skills and contribute to Kainos’ Workday practice.
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Provide functional leadership by managing functional escalations through to resolution; provision of detailed estimates and by ensuring correct mentoring structure exist in AMS and that appropriate levels of mentoring are being conducted.
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Establish ways of working to enable the team to plan, forecast, deliver and retrospect.
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Identify new opportunities to develop the AMS portfolio.
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Provide detailed estimates and high-level plans to assist the EM’s in the scoping and delivery of small to medium enhancements.
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Facilitate workshops and discussions to effectively gather requirements and achieve a joint understanding of needs.
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Establish effective working relationships withclientsand fellow consultants.
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Ensure stakeholders can access current, accurate incident status, without disruption to delivery.
Required Experience
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Youwill have a proven track record of implementing WorkdayFinancials,HCM orIntegrationssolutions.
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You will have worked on at least one WorkdayFinancials,HCM orIntegrationsImplementation.
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You will have experience in at least one other Workdayfunctional area, i.e. hold multiple Workday certifications.
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You will possess an excellentclientmanner and credibility including the ability to lead discussions with senior client audiences.
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You will have experience of building soundclientrelationships.
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You will have shown the ability to mentor and develop junior team members and share knowledge with fellow consultants.
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You will have excellent problem-solving skills and be able to work well in pressurised circumstances.
Skills
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Excellent communication skills are vital. Youwill need to be a persuasive and effective communicator with strong negotiating skills. It’s not only about talking, youwill need to be able to listen, understand, and build on other’s viewpoints.
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Good governance in terms of commercial controls and timely communications.
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Previous experience of anSLA based support modeland ITIL processes for Incident Management, Change Management and Release Management.
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You will need an eye for detail, particularly to interpret supplied information and understand sources and challenge where necessary.
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The ability to facilitate team meetings and group conversations
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A good understanding of technology, digital services and trends.
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Good commercial awareness.
Other Information
Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.
WHO YOU ARE:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
