The role of Localisation Program Manager is responsible for the localization and language strategy across Booking. The LPM in this space builds, tunes and works collaboratively with our in-house teams, vendors and Content Professionals around localization of our platform in 40+ languages. This includes designing, building, optimising and innovating on the language solutions the business needs, helping define topics such as solution type, quality, SLAs and cost. The LPM will also work closely with stakeholders across Marketing, Product and regional leadership to capture localisation opportunities and bring localisation to our go-to-market strategy. Booking.com is a global product that needs to be locally relevant across all content streams.
The LPM has a deep expertise of Localisation strategically as well as proven success in the application of translations and localisation in an e-commerce environment. The job holder is passionate about the topic and committed to providing the highest standards for quality.
The role performs industry and competitive analyses, measuring and continually improving the curricula to ensure our language teams are empowered to do their very best work and Booking.com remains an industry leader in translations and all other related language solutions. The Localisation Program Manager is also expected to understand future trends in the localization and language industry, and ensure our solutions stay relevant and at the forefront of the travel world.
A proven track record of working in localisation in a multi-channel, multi-vertical company allows to drive value in our fast-paced environment. The job holder is self-driven, constantly challenging the status quo and entrepreneurial whilst being highly collaborative. Most importantly, all of this helps deliver an awesome application of localisation for all our stakeholders and to our partners as well as developing the expertise of our in-house language teams.
- Work jointly with stakeholders across the business to create a rationalised and consistent localisation strategy, based on language business value framework, guiding what languages are supported by all departments, what content is translated into which languages, and what new opportunities for language expansion will drive the best ROI
- Provide localisation thought leadership: track record of owning localisation projects to deliver localisation to clients/stakeholders through innovation and continuous improvement
- Engage and build relationships with cross-functional teams and stakeholders (Product, Marketing, etc.) to launch successful localised content across all our markets and channels and throughout the customer journey.
- End to end scoping, planning and delivery of multiple complex localisation projects independently escoping, planning and delivery of multiple complex projects independently
- Function as a business partner with collaborators in pursuing common business objectives. Represent Localisation team, providing recommendations, and evangelising Localisation team's vision and objectives.
- Lead and manage end-to-end localisation projects and programs, working closely with Product, Marketing, Localisation Language teams, cross-functional partners and external vendors
- Design and implement efficient and scalable end-to-end localisation frameworks for multiple products and diverse content types
- Support global content strategy by assessing ongoing regional language needs, localisation opportunities while managing localisation workflows, and providing enhancement guidance
- Collaborate with key stakeholders across the business as well as Global and Regional Agency teams to expand translations and localisation services
- Defines and drives Machine Translation-strategy including investment cases, implementation and maintenance in collaboration with Product teams and Analytics
- Evangelise localisation best practices and impact on user experience, brand and product success to a variety of stakeholders and leadership levels
- Owns and defines language standards and guidelines, defines quality expectations across the whole localised user experience, including supporting the development of localisation assets, such as style guides, glossaries, tone of voice of language solutions.
- Works with counterparts from other sister companies across Booking Holdings to support with language solutions as needed
- 10+ years deep expertise in localisation in an international e-commerce environment
- 5+ years of leadership experience (leading, developing and building diverse teams)
- Proven experience of category or translations management or similar
- Wide knowledge of the Localisation industry, with an established network and ability to collaborate with third parties as necessary
- Deep understanding of translations processes, including quality management (style guides, glossaries), as well as knowledge of systems, tooling and methodologies
- Experience working with Product teams to iterate on technology (tooling, software, machine translation) that drives and supports translation management
- Track record of prioritising and creating structure across large, ambitious programs and setting goals for successful localisation initiatives
- Excellent business acumen and ability to combine big picture thinking with pragmatism
- Proactive and results-oriented attitude
- Proven track record of effectively managing multiple programs and priorities in a fast-paced, deadline-driven environment
- Analytical mindset with proven strategic ability. Comfortable working with a data-driven approach
- Excellent communicator with proven stakeholder management experience
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.