Logistics Command Center Agent (BUH Support Center) in Bucuresti

Job Description Cargo Signal , a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities. Join a team of logistics experts based at the European Service Centre who use technology and enhanced security protocols to support Cargo Signal’s mission to prevent loss, delay, or damage to cargo. Command Center  agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide. Staff Command Center with reliability and punctuality. Participate in and help build a team environment. Transpose information from documents or other sources into the monitoring. software, ensuring accurate and timely data entry. Actively monitor shipments to ensure compliance with security protocols. Track and trace shipments using internal and external applications and by telephone/e-mail to service provider. Provide shipment status updates to customers by e-mail and phone. Respond to emergency alarms and exceptions according to company procedures. Understand documented requirements and correctly interpret this information to fulfill customer instructions and expectations. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Escalate problems to management when necessary. Participate in shift-level exercises and incident response drills.   Qualifications History of reliable and punctual attendance. Logistics experience (air, ocean, trucking, distribution, risk management). Exceptional communication and customer service skills. Problem-solver focused on continuous improvement of protocols and processes. Familiarity with equipment used, including map software, GPS trackers, and cellular networks. Aptitude for resolute questioning to find the root cause when given incomplete information. Sense of urgency and quality-obsessed approach to timely and accurate information. Positive and willing-to-help attitude. Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Fluent in English (written and spoken). Additional language skills a plus, especially Mandarin and Spanish Additional Information Cargo Signal is a 24/7/365 operation. Regular schedule will include weekend and Holiday work. The schedule during the training period will be Monday – Friday 7:30 – 16:00; The regular working schedule will consist of 10 hours per day, 4 times a week. ( 7:30 - 18:00 either Sunday – Wednesday, or Wednesday – Saturday).   Sunday – Wednesday availability is preferred. Expeditors offers excellent benefits Paid Vacation, Holiday, Sick Time Health Plan: Medical Subscription Life and Long Term Disability Insurance Employee Stock Purchase Plan Training and Personnel Development Program   All your information will be kept confidential according to EEO guidelines.