Operability Engineer / SRE in Constanţa

Azure DevOps (regular) Kubernetes (advanced) Python (advanced) PostgreSQL (advanced) Networking (master) Monitoring Tools (master) Monitoring systems (master) Cloud (master) AWS (master) About usPass the Keys is a leading tech-enabled short let management platform. Over the past 6 years we have hosted 65k+ stays and have some of the highest customer ratings in our industry. We are Professional Co-Hosts for Airbnb operating in over 60 locations across the UK and expanding rapidly through franchising.Our vision is to become the biggest short let management company in the world by creating unparalleled opportunities for entrepreneurs, hosts and guests. Currently focusing on the UK market, we plan to expand internationally later in 2022.We are a cloud-native organisation, with no on-premise infrastructure and a preference for SaaS or fully managed infrastructure offerings.Who we are looking forWe are seeking a systematic and adaptable Operability Engineer to work alongside our Product Development and Operational Delivery teams. As our first dedicated Operability Engineer, the role will be both proactive (improving DevOps processes and cloud infrastructure), and reactive (monitoring and responding to anomalies). Additionally you will assist with investigating customer issues and handling privacy requests.Objectives of the rolePro-actively ensure availability, latency and efficiency of bespoke systems for our usersImprove observability and promote best practices among software engineers (logging, metrics, use of tools etc)Respond to incidents in a timely and controlled manner, keeping stakeholders updated on statusEnable smooth and efficient throughput for the development team by improving DevOps practices (CI/CD pipelines etc)Promote use of automation to reduce human effort and errorShield product engineers from operational concerns to minimise ad hoc interruptions, whilst enabling them to share responsibility for production environmentsResponsibilitiesIdentify and implement security improvementsImplement monitoring, metric dashboards and alarms, and review these to pre-empt problems before they ariseDefine Service Level Objectives and Service Level Indicators for key servicesDocument Standard Operating Procedures, Runbooks and Playbooks for common system administration tasksPlan, enable and support the transition of our environments to cost-efficient and scalable kubernetes clustersOptimise build and release pipelinesSupport Customer Success teams with investigation and troubleshootingHandle data-privacy requests (deletion and extraction)RequirementsSkills and experienceIn depth understanding of UNIX concepts and Debian-based Linux distributionsSound knowledge of networking fundamentals, and experience with configuring virtualized networksTrack record of supporting and administering mission-critical production systemsExperience with incident response including detection, communication, troubleshooting and postmortem investigationConfiguration and/or implementation of structured logging and log-insights (indexing/querying) toolsFamiliarity with Application Performance Monitoring tools and using them to identify bottlenecks in system performanceProficiency with Python both for scripting and application developmentExperience with infrastructure-as-code-toolingKnowledge of configuring, administering, and monitoring Kubernetes clustersStrong troubleshooting abilities, being confident to trace through logs, configuration and source code to identify root causesOur tools and TechnologiesWhilst we recognise that conceptual understanding is transferable, hands-on experience with the following tools is a big plus:AWS including IAM, VPC, Route53, Multi-account setups, EKS, Fargate, RDS, Elasitcache (Redis), OpenSearch (ElasticSearch), DynamoDBPulumi (using Python), especially advanced integrations with AWS and KubernetesFlux (v2)Azure Devops Services (Repos, Pipelines)PostgresqlDjango, Celery, Boto3Newrelic, Sentry, InsightOpsBenefitsFully remote with optional co-working (we have access to offices worldwide)30 days holiday + your birthday offQuarterly social meetupNB whilst the role is fully remote, we will only be able to accept candidates located within time-zones +/- 3 hrs from London. UK-based candidates will be required to employed as full-time salaried individuals. Non-UK based candidates will need to work as contractors.


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