Operations Manager in Bucuresti

What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Bucharest, Romania.Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable. Your daily adventures will include: Learning on the job for new members of our team, making sure their experience here is relevant and that they understand the day-to-day operations and impact on our business Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights Identifying trends, risks and improvement opportunities on a local level that may impact the business Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals We are looking for: You have 3+ years of experience You have experience managing complex teams You have a strong sense of ownership, with a hands-on approach You are a hustler, not stopping after several obstacles a day You are passionate about new technologies and ride-hailing You are highly analytical and have a data-driven mindset with excellent numerical skills You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Romanian You are comfortable with developing analytical and decision frameworks to support your strategies and decisions You will get extra credits for: Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company Experience in a customer success role or similar Experience in product launches or running a business Why you’ll love it here: Your daily duties will have a meaningful impact on millions of people all over the world. You’ll be surrounded by the most friendly, supportive colleagues you can imagine. As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development. You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one. Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!