With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.Inviting applications for the role of Operations Manager –English - Hybrid Bucharest!Works with Transition, Training, Ops and Practice to understand contractual commitments, deal books and customer priorities.Responsibilities Client management:• Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues• Responsible for coordinating the process of document development necessary for proper running of client’s meetings/governances.• Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans.• Conducts presentations and negotiations with key stakeholders on the client side.• Responsible for client’s satisfaction for the services delivered by the company across his areas. • Responsible for negotiating and bringing of a new scope within the managed processes. • Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to to solve these, communicates with the customer about the status of the actions plan. • Follows the deadlines agreed with the client and maintains the relationship with the client concerning the agreed action plan.• Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations.• Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors.• Conducts team huddles to communicate the on customer’s priorities • Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction.• Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may can have an impact on the customer.• Manages the MSS data accuracy, the operating plan, generates the monthly invoices for the services provided to the customer by the team.• Ensures branding materials are present on the team’s floor, coordinates the updating of dashboards with all customer related information, organizes customer visits.• Participates to different projects and initiatives within Genpact.Qualifications we seek in you!Minimum qualifications • experience in customer management.• Team management experience for teams higher than 20 people.• Strong knowledge in processes like customer/supplier Accountancy, Customer Services or IT etc.• Previous experience in transformation and efficiency projects.• Organizational skills especially for budget monitoring and control• Knowledge about the health industry (represents an advantage)Encouraged qualifications • Personal culture and client management expertise. • University graduate (Economic profile is an advantage)• High motivation and ability to learn. • Ability to work under time pressure. What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Operations Manager – Manager- English - Hybrid Bucharest in Bucuresti
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