Order Management - Senior Process Associate - Spanish in Bucuresti

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Order Management - Senior Process Associate with Spanish!• Booking of Incoming Payments and allocating them to the invoices received • Investigating and identifying details for the amounts received • Ensure timely contacts with clients via email/phone/fax for collection purposes • Reporting periodical/on the spot regarding the activity process indicators • Maintaining customer master data (new customer set up/ changes, etc) • Ensure order analysis and release in accordance with client’s requirements and cut off hours • Perform customer account reconciliation • Follow up on accounts and on disputed items • Support ad hoc requests from Business group and local units • Provide required monthly reports • Assist the Assistant Manager to prepare and submit reports to the customer as applicable • SOP creation and updating • Deliver the required data for audit purposes • Making the accounting process controls established through the internal policies (SOX) • Provide support to Assistant Manager for credit control activities as the need arises • Ensure meaningful metrics are met and service is delivered to end users as expected • Daily usage of client’s tools for the assigned activities • Training other team members regarding the daily tasks whenever necessary and requested by the manager; • Updating the working procedures periodically; • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate; • See opportunities for continuous process improvement and innovative solutions and communicate to direct manager; Qualifications we seek in you!Minimum qualifications • Very good knowledge of Language Spanish, min B2 • Relevant Order to Cash experience represents an advantage • Work experience with and ERP system represents an advantage • Highschool graduate • University student/ graduate (Economic studies, represents an advantage) What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


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